© 2016 by Wong Cosmetics. All rights reserved.

How long does it take to apply my lashes?

On average, from waiting for the glue to become tacky and for the lash to set on your natural lashes, applying your Lashes should take you less than 5 minutes. With practice, you will be applying your lashes in no time.  

 

What is the best glue to use with my lashes?  

 

Please remember that glue is not provided in the purchase of your lash order so we recommend you purchase glue from your local beauty retailer. 

What is the best way to care for my lashes?  

 

  • Handle with care. Ensure to remove the lashes from the tray slowly and gently with tweezers. Don't rush.  

  • In order to ensure your lashes are happy, bacteria-free and keep their original shape, make sure you store them in the original compact when not in use. 

  • Please know that over time some natural shedding of the mink lashes may occur. Do not be alarmed as this is completely normal. 

How many times can I wear my lashes?

Great news! If you property care and storage, your mink lashes may be worn and enjoyed up to 25 times if not more as opposed to synthetic lashes that can only be worn a few times. TLC is all your mink lashes need. 

Can I apply mascara and curl my lashes?

Although Mink lashes may be gently curled as if they are your own, we do not recommend you apply mascara to the actual mink lash as this can easily damage them. Please apply mascara to your own natura lash prior to applying your mink lashes. 

What is the best way to remove excess glue from my lashes?

In order to keep your lashes clean and free from excess glue and residue, simply use a damp Q tip to Swipe the lash line and remove any excess glue.

What is the difference between faux mink and synthetic lashes?

All products are cruelty free and vegan. The main difference is that our 3D Faux Mink eyelashes are carefully handmade from cruelty free silk. As opposed to synthetic lashes that can be uncomfortable and noticeably fake, our 3D lashes are lightweight and posses a naturally soft feel and a healthy looking shine. This makes our lashes extremely enjoyable and comfortable to wear daily. Synthetic lashes do not offer the same comfort or longevity. 

 

 

FAQ

Due to the nature of the product, all lashes are final sale (non-refundable). If palettes arrive broken, contact us WITHIN 48 HOURS and we will be happy to provide a refund/exchange on unused/unswatched products. (we will ask that you provide detailed pictures of the unused/unswatched products.) Our goal is 100% customer satisfaction. Therefore, all products are thoroughly inspected prior to shipment.

*Promo codes not valid on prior orders.

What is your refund/exchange policy?

How long does shipping take?

-STANDARD SHIPPING (around $5.99): 5-7 Business Days 

-(International) ^ ($12.99+) Est. Delivery Time: 12-22 Business Days (DISCLAIMER: We do ship out Internationally, but have encountered returns due to some security and border limitations. Please consider, as we have no control of customs!)

-PRIORITY SHIPPING (around $7.99): 2-3 Business Days (after package has been shipped)

*We strive to pack and ship out all orders within 1-2 business days. 

 

*For missing packages or packages still in transit, we encourage filing a claim on the USPS website. We have little to no control on updates and delivery. All orders are packed and shipped same/next day. 

*****Once packaged is scanned and tracked,Delivery is under the responsibility of your local carrier ie. USPS, UPS, FEDEX, etc.